Those of you who are internet savvy will no doubt remember the Powerpoint presentation that went viral a few years back. It is called, "Yours is a very bad hotel."
It was a major blast at a hotel by two businessmen who had booked rooms, paid for them, advised the hotel they would be arriving late only to arrive late as they said they would to find out Dave had given their paid for room to someone else.
Google it. Consider it a cautionary tale. I don't find as much fault with the "$5 dollar an hour desk clerk on the night shift in a hotel as I do with senior management who couldn't find a middle management person capable of setting and enforcing the parameters of staff responsibility.
ps. There is no such thing as a "safe" hire. Only a senior management person not capable of hiring the best.
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